SHIPPING POLICIES

SHIPPING POLICIES

  • All orders (including sale items) qualify for free standard shipping to the contiguous 48 U.S. states ONLY. CLICK HERE for FREE Shipping Terms & Conditions.
  • Please view our INTERNATIONAL SHIPPING page for details on shipping outside of the U.S.
  • We understand how exciting it is receiving new Moto gear! We will get your new gear to you as soon as possible. We operate out of our distribution centre located in Florida. We also work closely with our vendors and if we see an opportunity to ship your order faster, we will make it happen.
  • Some orders will require a “backorder” from our vendors which will increase the advertised shipping time during checkout. If an order is placed on backorder, we will contact you to provide you with an estimated delivery time which will be outside of the original delivery time specified at checkout.
  • Please note some orders will require a 3-5 business days “lead time” prior to shipping. These orders cannot be shipped on the same day the order was placed. This is primarily due to the order needing consolidating to ensure the most competitive shipping rates to you. If you selected an expedited delivery service, this will not reduce the lead time required for the order.
  • Order confirmation will be emailed to once an order has been placed.
  • Shipping confirmation will automatically be emailed once the order has despatched.
  • A tracking number will be provided on all orders except for shipments to Russia.

SHIPPING RATES FOR CONTIGUOUS 48 STATES

  • Standard Shipping (5-10 days)  FREE
  • FedEx USA 2nd Day $29.99 USD
  • FedEx USA Overnight $59.99 USD

SHIPPING RATES FOR INTERNATIONAL ORDERS

  • All prices listed are in U.S. dollars. For conversion, we recommend using our free currency converter located at the top right corner of our website.
  • International orders may require an additional 1-5 business days or more processing time prior to the shipment as we need to consolidate the items at our distribution centre to enable the most effective shipping rates for you.
  • International shipping will be with reputable carriers USPS , Fedex or DHL.
  • Some International destinations will offer multiple shipping options during checkout, including expedited.
  • Estimated shipping times will be displayed during checkout. 
  • A tracking number will be provided for all International orders excluding Russia.
  • If no additional shipping options are available during checkout, we have automatically applied the fastest and most competitive shipping options based on the order dimensions.
  • Some brands have shipping export restrictions due to manufacturer restrictions.  

CURRENCY

  • All prices listed on MotoStreetPilot.com are in USD. At checkout you will charged in USD converted to your local currency.
  • You have the option to change the currency using the "currency" drop down tab at the top right hand corner of our website. Please note your financial institution may charge you foreign transaction fees and/or other fee(s).  

WARRANTY CLAIMS

  • Please CONTACT MotoStreet Pilot for warranty claims. Items may need to be shipped back to the U.S. for inspection or repair. 
  • Customer is responsible for all associated shipping costs.

CUSTOMS DUTY & TAX

  • MotoStreet Pilot welcomes customers from across the Globe therefore the recipient is responsible for assuring the product can be legally imported to the destination country. 
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country, exceeding a de minimus value imposed by the relevant Country.
  • Additional charges for customs clearance must be fulfilled by the recipient. Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.
  • Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  • To avoid a delay in receiving your order from customs, we strongly suggest: Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5-7 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • If you have any questions regarding your order, please contact us and one of our friendly staff members will be happy to assist.  

BUSINESS OPERATION

  • Business days are Monday through to Friday. U.S. Holidays, Saturday and Sunday are not considered shipping days.  

APO

  • Orders shipping to an APO qualify for free standard shipping. Please allow an additional 3-5 business days processing.

ALASKA | HAWAII | PUERTO RICO | GUAM | U.S. VIRGIN ISLANDS

  • Orders placed to Alaska, Hawaii , Puerto Rico , Guam and U.S. Virgin Islands will be shipped with Fedex.
  • Please allow an additional 1-5 business days to process your order. 

INTERNATIONAL ORDERS

  • Motostreet Pilot has partnered with reputable logistic partners to ensure the fast and safe handling of your order. International orders are shipped with DHL , Fedex or USPS.

DAMAGED GOODS

  • In the event your order arrives damaged, please do not accept delivery. You should reject delivery and ensure it is not signed for.
  • All claims are handled through the carrier therefore if you have accepted the delivery , be sure to take photo evidence and contact MotoStreet Pilot Customer Service immediately. 

EXCLUSIONS

  • Please note we are unable to deliver to P.O. boxes.
  • During checkout, only available delivery destinations will appear in the drop down menu. If your country is not listed unfortunately we cannot service you.   

SHIPPING DESTINATIONS

APO (US MILITARY)

AUSTRALIA

AUSTRIA

BELGIUM 

BULGARIA 

CANADA 

CYPRUS 

CZECH REPUBLIC 

DENMARK 

ESTONIA 

FINLAND 

FRANCE 

GERMANY

GREECE 

GUAM 

HUNGARY 

IRELAND 

ISRAEL 

ITALY 

JAPAN 

LATVIA 

LITHUANIA 

LUXEMBOURG 

MALTA 

NETHERLANDS 

NEW ZEALAND 

POLAND 

PORTUGAL 

PUERTO RICO 

ROMANIA 

RUSSIA 

SLOVAKIA 

SLOVENIA 

UNITED ARAB EMIRATES

VIRGIN ISLANDS